Terms and Conditions
The Neo Chatyoka website, known as The Formulation Academy, offers various materials for your use, including documents, formulations, files, audio/visual files, communications, and graphics.
These materials are subject to the Terms and Conditions of this site. By accessing the Site, you will have access to online classes and courses, webinars, downloadable eBooks, and consulting services.
Acceptance of Terms of Use
The Site is intended for individuals who are 13 years of age or older.
If you are under the age of 18, please review this Terms of Use Agreement with your parent or guardian to ensure that both you and your parent or guardian understand it.
Access to the Site is granted subject to the Terms of Use, which may be updated by us without prior notice.
By accessing, browsing, using, or downloading any materials from the Site, whether or not you make a purchase, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Use, Agreement, and our Privacy Policy.
If you do not agree to any of these terms, please refrain from using the Site.
All materials on the Site are copyrighted and owned by Noo Chatyoka, Uhuru Botanicals, and The Formulation Academy, either in part or in whole, and require prior written approval from Neo Chatyoka to be used.
Unauthorized use of these materials is strictly prohibited.
Neo Chatyoka grants permission to students and clients at the Site to create and sell products based on the provided formulas.
However, copying, sharing, and distributing these formulas, procedures, and other information without written consent from Neo Chatyoka is not permitted.
Digital Products, Online Courses, Classes Policy
Please note that all digital products are not eligible for returns or exchanges.
This includes immediate access items such as online courses, webinars, and eBooks. Therefore, refunds or credits cannot be provided for these items. Prior to making a purchase, please ensure that you fully understand what you are buying.
Once you purchase a digital product, such as an eBook or online class, you will be granted immediate access to the download link or course materials.
Please be aware that once purchased, digital products cannot be returned.
If you have any inquiries or require assistance accessing your digital product, please email us at [email protected]. We are more than happy to help you.
Please be aware that all publications and materials provided on the website, including documents, downloads, and audio/visual files, are copyrighted materials.
Sharing these materials without written permission from Neo Chatyoka is strictly prohibited.
Registered User Account, Password, Security
By purchasing a course or class, you will become a Registered User and are required to create an account containing a Username, Password, and additional authentication information.
Each Username and Password may only be used by one Registered User and should not be shared without written permission from Neo Chatyoka.
We have implemented a system to monitor the sharing of courses or classes.
If we discover that you have shared your password to grant others access to the course and digital downloads, we reserve the right to revoke your course access and close your account without issuing a refund or credit.
It is your responsibility to ensure the safety of your username and password. If your username and password become compromised, you must inform us immediately.
Additionally, we retain the right to modify your username or password without requiring your permission.
You agree that you are solely accountable for your progress and the outcomes of your product development.
We do not guarantee specific results for your product development, as outcomes may vary depending on the equipment and ingredients involved.
Furthermore, it is your responsibility to research the cosmetic making guidelines and regulations applicable in your country and region, as well as conduct any necessary cosmetic marketing testing.
Please note that the Site may contain links to external sites. Accessing these external sites is at your own risk. We do not endorse these sites and are not liable for their content.
Lifetime Course Access
Lifetime course access: You will enjoy uninterrupted access to the class or course for as long as it remains available at The Formulation Academy. This includes situations where the course or class is discontinued due to modifications in the offered courses, website transfers, and unforeseen circumstances.
We will make every effort to ensure the class or course remains accessible for as long as possible, and the majority of lifetime course access options are available for several years.
The Haircare Course and Skincare Course
To participate in the LIVE course and receive personalised instruction, mentoring, and guidance, pre-registration is required prior to the course start date.
Access to the course materials will be granted on the first day of the course, unless otherwise specified for early access. Please note that once you have immediate access to the course and downloads, there will be no refunds or credits offered.
Regarding class cancellations, it is important to note that no refunds or credits will be provided. Since access to the classes and downloads is granted immediately, the class cannot be cancelled, returned, or credited.
Cancellation of Consultation
The appointment time you have chosen is now officially booked and reserved on Neo Chatyoka’s calendar. Neo has set aside this time specifically for you. Therefore, please note that cancellations will not be eligible for refunds.
However, if you provide written notice of cancellation at least 24 hours prior to the consultation, we can provide you with a voucher for future use within 6 months.
In the event that this rescheduled consultation is then cancelled, no refunds or credits will be issued for further rescheduling. If you fail to show up for your appointment or cancel within 24 hours of the scheduled time, refunds will not be given, and rescheduling credits will not be available.
To cancel, kindly notify us in writing via email at [email protected].
The Right to Refuse Service
We retain the right to decline service and access to the site to anyone, regardless of the reason. We do not tolerate abusive behaviour, misuse of this site, or the sharing of our copyrighted materials and courses.
Neo Chatyoka, as the entity responsible, reserves the right to reject any person as a Registered User, and has full discretion to accept or reject any registration.
Furthermore, Neo Chatyoka may deactivate any account and revoke access to services and products on the site at any time, without providing credit or issuing a refund, if you violate these Terms of Use or any other agreements on the Site.
Disclaimer
The content provided by The Formulation Academy is the result of research and experience by Neo Chatyoka and The Formulation Academy.
We have made every effort to provide accurate descriptions of ingredients and recipes. However, we do not make any claims about the ingredients, recipes, or their medicinal or therapeutic benefits.
We do not diagnose, treat, cure, or prevent any illnesses or diseases, and we do not offer medical or therapeutic advice.
If you have any medical or health concerns, please consult your therapist or medical doctor.
Neo Chatyoka and The Formulation Academy are not responsible for the reliability or accuracy of any opinions, advice, products, or statements on the site.
We encourage everyone to conduct their own additional research on ingredient safety and storage, perform necessary pre-market tests for cosmetic production, and adhere to the cosmetics regulations in the UK and other countries.
Neo Chatyoka and The Formulation Academy reserve the right to amend these Terms and Conditions at any time, with the revised version becoming effective immediately upon posting.
By continuing to use the sites, you indicate your acceptance of the revised Terms and Conditions. These Terms and Conditions include The Formulation Academy Privacy Policy.